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State Distance Education Complaint Process

Robert Morris University strives to provide the highest quality of services and experiences to all of its students. In the event that you have a serious complaint against the University that you have been unable to resolve in consultation with the University administration, we would like to make you aware of the appropriate processes to follow.

The Pennsylvania Department of Education has authorized the University to offer baccalaureate, masters, and doctoral degrees. Information regarding the Pennsylvania Department of Education, Bureau of Postsecondary and Adult Education complaint process can be found on their website: www.education.pa.gov.

Robert Morris University is accredited by the Middle States Commission on Higher Education. Information regarding the Middle States complaint process can be found on their website: www.msche.org.

The U.S. Department of Education requires institutions offering distance education to provide enrolled and prospective students with contact information for the state agency or agencies that handle complaints against postsecondary institutions offering distance learning within that state.  Many of the outside agencies will require that all institutional procedures be followed before the concern will be considered.  Before contacting one of these agencies, Robert Morris University encourages students to inform the University of their complaints first.  We are eager to work with you to resolve your concerns.  

The following is a link to a chart including the state official or agency that would handle a student complaint in each U.S. state and territory: Consumer Complaint Contact Information