DEPARTMENTS & OFFICES > RMU ONLINE > CURRENT & PROSPECTIVE STUDENTS > STATE DISTANCE EDUCATION COMPLAINT PROCESS
State Distance Education Complaint Process
Robert Morris University strives to provide the highest
quality of services and experiences to all of its students. In the event that
you have a serious complaint against the University that you have been unable
to resolve in consultation with the University administration, we would like to
make you aware of the appropriate processes to follow.
The Pennsylvania Department of Education has authorized the
University to offer baccalaureate, masters, and doctoral degrees. Information
regarding the Pennsylvania Department of Education, Bureau of Postsecondary and
Adult Education complaint process can be found on their website: www.education.pa.gov.
Robert Morris University is accredited by the Middle States
Commission on Higher Education. Information regarding the Middle States
complaint process can be found on their website: www.msche.org.
The U.S. Department of Education requires institutions
offering distance education to provide enrolled and prospective students with
contact information for the state agency or agencies that handle complaints
against postsecondary institutions offering distance learning within that
state. Many of the outside agencies will
require that all institutional procedures be followed before the concern will
be considered. Before contacting one of
these agencies, Robert Morris University encourages students to inform the
University of their complaints first. We
are eager to work with you to resolve your concerns.
The following is a link to a chart including
the state official or agency that would handle a student complaint in each U.S.
state and territory: Consumer Complaint Contact Information