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Technology & Help Desk

RMU Help Desk Overview

Contact the Help Desk whenever you have a technical problem you cannot solve on your own. Don't be afraid to pick up the phone and call 412-397-2211 or e-mail us at help@rmu.edu.

Blackboard Student Assistance and Tutorials

Blackboard Frequenting Asked Questions (FAQ)
Utilize this link for the most Frequently Asked Questions (FAQ) by students using Blackboard.
  • Logging in
  • Lost Passwords
  • My list of courses is incorrect
  • and many more!

*All video links are close captioned for your convenience.

Use these resources to help you find the information that you need.

These resources are available in English only.

  • RMU Student Support Site for Blackboard:  This page allows you to download illustrated pdf files that literally walk you through the most common tasks for students.
  • On Demand Learning Center: The On Demand Learning Center includes dozens of video tutorials and Getting Started Guides to help faculty and students learn how to useBlackboard Learn.
  • YouTube Blackboard Channel: You can also browse the Blackboard YouTube channel for other videos, including the "Quick Hit" videos, many of which are featured on this site.
  • Ask the Doctors: Ask the Doctors is a discussion board where users can get answers from other users. The Doctors forums are moderated by a group of client experts who can help you with a wide-range of questions.